**Privacy Policy**
**Frightmare Manor Haunted House**
**Effective Date: February 19, 2026**
Frightmare Manor Haunted House (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us, particularly through our text message (SMS/MMS) marketing program.
By providing your mobile phone number and opting in to receive messages from us, you agree to the practices described in this Policy, our [SMS Terms & Conditions](#sms-terms) (linked below), and applicable laws including the Telephone Consumer Protection Act (**TCPA**).
### 1. Information We Collect
We may collect the following types of information:
– **Contact Information**: Your mobile phone number, and optionally your first name, email address, or zip code (when you voluntarily provide them via our website, in-person sign-up, keyword opt-in, QR code, or other method).
– **Communication Data**: Records of your interactions with our SMS program (e.g., opt-in date/time, messages sent/received, opt-out requests).
– **Usage Data**: Information about how you engage with our messages (e.g., opens, clicks on links), device type, and carrier (automatically collected by SMS platforms).
– **Other Information**: Any additional details you voluntarily provide (e.g., feedback about your visit, ticket purchase history, or survey responses).
We do **not** collect sensitive personal information (such as precise geolocation, health data, or financial details) through our SMS program unless you explicitly provide it and it is necessary for the stated purpose.
### 2. How We Collect Information
We collect your information when you:
– Text a keyword (e.g., “SCARE” to our short code or long code) to opt in.
– Sign up via our website form, in-person at the attraction, or through a third-party ticketing platform.
– Provide your number during a ticket purchase or at checkout.
– Respond to our messages or participate in polls/surveys.
### 3. How We Use Your Information
We use the information we collect to:
– Send you promotional and marketing text messages, such as:
– Special offers, ticket discounts, and flash sales
– Event reminders and scare-night announcements
– Exclusive behind-the-scenes content or contests
– Updates about our haunted house experience, new attractions, or seasonal events
– Respond to your inquiries or requests (e.g., HELP commands).
– Verify your opt-in consent and maintain records for compliance.
– Improve our services, analyze campaign performance, and prevent fraud/abuse.
– Comply with legal obligations (including TCPA record-keeping).
We send messages using automated systems, which may be considered autodialed under applicable law.
### 4. SMS / Text Message Marketing Program
**Program Description**: By opting in, you agree to receive recurring automated marketing and promotional SMS/MMS messages from Frightmare Manor Haunted House (or our short code/long code) to the phone number you provided. Message frequency varies (typically 2-4 messages per month, maybe more during peak Halloween season). Message and data rates may apply.
**Consent**: We only send promotional or marketing text messages after obtaining your **prior express written consent** (as required by the TCPA). Consent is obtained through a clear and conspicuous disclosure, such as:
– Checking a box on our website/form that states: “I agree to receive recurring automated marketing/promotional text messages from Frightmare Manor Haunted House at the phone number provided. Message & data rates may apply. Consent is not a condition of purchase.”
– Texting a keyword after seeing compliant signage/web language.
Consent is one-to-one (specific to us — we do not share or sell your number for others to text you).
**Opt-Out & Help**:
Reply **STOP** to any message to unsubscribe (you will receive a confirmation). You may also text **HELP** for assistance or email questions@frightmaremanor.com.
We process opt-out requests promptly (within 10 business days or sooner per current rules). After opting out, you will receive no further promotional messages (though we may send a final confirmation).
**Important**: Standard message and data rates may apply for sending/receiving messages, depending on your carrier plan.
### 5. Sharing Your Information
We do not sell your phone number or personal information. We may share your information with:
– Service providers (e.g., SMS platform providers like Twilio, SimpleTexting, or similar) who help us send messages and store data securely (they are contractually bound to protect your information).
– Legal authorities if required by law, subpoena, or to protect our rights/safety.
### 6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.
### 7. Your Rights & Choices
– **Access / Correction**: Contact us to request access to or correction of your data.
– **Opt-Out / Deletion**: Text **STOP** as described above, or contact us to request deletion of your phone number from our SMS program (subject to legal record-keeping requirements).
– **Do Not Sell**: We do not sell personal information, so no additional opt-out is needed for that purpose.
### 8. Children’s Privacy
Our SMS program is not directed to children under 13. We do not knowingly collect information from children under 13 without verifiable parental consent.
### 9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised effective date. Continued participation in our SMS program after changes constitutes acceptance.
### 10. Contact Us
For questions about this Privacy Policy or our SMS practices:
Email: questions@frightmaremanor.com
Mail: Frightmare Manor Haunted House, [7588 West Andrew Johnson Hwy Talbott, TN 37877]
Phone: [865-471-2878] (non-marketing line)
